Purpose – This paper revisits the debate regarding myriad measurement bases and begins a new discussion within a public sector environment. It does this by considering the under‐researched technical aspect of measurement within Neely et al. 's measures design template framework....

Purpose – This paper revisits the debate regarding myriad measurement bases and begins a new discussion within a public sector environment. It does this by considering the under-researched technical aspect of measurement within Neely et al.'s measures design template framework....