Purpose – At the English local authority level, there has been significant investment in e‐government infrastructure (e‐channels) in the last five years, but take‐up of these e‐channels is low. This paper aims to look at e‐citizen, a £3 million project funded by the Department for...

Purpose – The purpose of this paper is to review how the role of the local authority archive service in the UK has developed, and the implications of the requirement for public sector bodies to demonstrate value in relation to concepts such as social capital, for the way in which services are...