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Coping strategies in call centres : work intensity and the role of co-workers and supervisors
Deery, Stephen; Iverson, Roderick D.; Walsh, Janet - In: BJIR : an international journal of employment relations 48 (2010) 1, pp. 181-200
Persistent link: https://www.econbiz.de/10003957783
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Union mobilization: a consideration of the factors affecting the willingness of union members to take industrial action
Buttigieg, Donna M.; Deery, Stephen J.; Iverson, Roderick D. - In: BJIR : an international journal of employment relations 46 (2008) 2, pp. 248-167
Persistent link: https://www.econbiz.de/10003709421