Purpose – This paper attempts to propose a virtual case‐based benchmarking system (VCBS) which incorporates computational intelligence technologies into partners' benchmarking process to support decision‐making. Design/methodology/approach – The proposed system consists of three main...

Purpose – To develop a new benchmarking process for continuous improvement against the market leader, and report a case study in the postal industry by employing the proposed benchmarking process. Design/methodology/approach – A double AHP methodology is developed in this paper to divide...

Purpose – To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance...

Purpose The purpose of this paper is to develop an approach to measure business sustainability in food service operations. The main objectives are to understand the concepts of business sustainability and, after constructing a framework based on a literature review, to assess the relation...