Purpose – Technological modernization is increasingly viewed as a premeditated necessity in today's era of growth and prosperity for any country. Telecommunications has entered a new age of development with advanced technology and increased competition with established players. The...

Purpose – The purpose of this paper is to use strategic resource management (SRM) model and data envelopment analysis (DEA) for benchmarking Indian retailers. The study ascertains, how a retailer can benchmark its performance at company level, global level, store level and finally at...

Purpose – Short product life cycle and/or mass customization necessitate reconfiguration of operational enablers of supply chain (SC) from time to time in order to harness high levels of performance. The purpose of this paper is to identify the key operational enablers under stochastic...

Purpose – The modern business community understands the importance of long-term satisfaction of consumer. Enabling the consumer to return products is a significant part of the equation. The purpose of this paper is to analyze the sustainable boundaries in terms of their relationship toward...

Purpose – The purpose of this paper is to investigate the current status of reverse logistics practices used on four sectors of Indian manufacturing industry, namely, auto, paper, food and beverage processing, and electronics. Design/methodology/approach – A nationwide questionnaire-based...

Purpose Risk management in supply chain (SC) is not an easy task due to different uncertainty and intricacy. Management of risk is necessary for smooth operation of SC. The purpose of this paper is to demonstrate multi-criteria decision-making (MCDM) approaches to select the best SC which has...

Purpose: In today’s uncertain business environment, Industry 4.0 is regarded as a viable strategic plan for addressing a wide range of manufacturing-related challenges. However, it appears that its level of adoption varies across many countries. In the case of a developing economy like India,...

Purpose: The ever-widening competitive global markets demand food business to demonstrate safe food supplies across the world. The causes of food borne illness are complex to determine and require a careful evaluation of all stages of food supply chain and food safety practices. The purpose of...

Purpose: The purpose of this paper is to develop the balance score card (BSC) approach based Lean Six Sigma (LSS) performance measurement system and investigate the critical measures currently practiced by Indian manufacturing organizations. Design/methodology/approach: This study offers...

Purpose: The purpose of this paper is to examine and compare extant framework in humanitarian supply chain management (HSCM) and to propose a framework on humanitarian supply chain (HSC) performance measurement based on the content, context and process. Design/methodology/approach: The...