Purpose: Customer differences and similarities play a crucial role in service operations, and service industries need to develop various strategies for different customer types. This study aims to understand the behavioral pattern of customers in the banking industry by proposing a hybrid data...

Purpose – The purpose of this paper is to propose a structured model for the selection of a third‐party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry, which establishes the relative weights for attributes and sub‐attributes. Design/methodology/approach...