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Identifying and studying “best‐performing” services : An application of DEA to long‐term care

Duffy, Jo Ann M.; Fitzsimmons, James A.; Jain, Nikhil - In: Benchmarking: An International Journal 13 (2006) 3, pp. 232-251

quality outcomes. The purpose of the paper is to show the potential of data envelopment analysis (DEA) as a benchmarking …

Persistent link: https://www.econbiz.de/10014683311

Benchmarking and measuring the comparative efficiency of emergency medical services in major US cities

Lambert, Thomas E.; Min, Hokey; Srinivasan, Arun K. - In: Benchmarking: An International Journal 16 (2009) 4, pp. 543-561

Purpose – The purpose of this paper is to benchmark and measure the comparative efficiency of emergency medical services (EMS) in major US cities (populations greater than 100,000). In so doing, this paper aims to develop a benchmark that can be emulated by cities lagging in EMS efficiency....

Persistent link: https://www.econbiz.de/10014683447

A paradigm for benchmarking lean initiatives for quality improvement

Comm, Clare L.; Mathaisel, Dennis F.X. - In: Benchmarking: An International Journal 7 (2000) 2, pp. 118-128

The implementation of more complex lean initiatives in the public sector of the economy is critical for quality …

Persistent link: https://www.econbiz.de/10014683124

A business excellence approach to generic benchmarking in SMEs

McAdam, Rodney; Kelly, Michael - In: Benchmarking: An International Journal 9 (2002) 1, pp. 7-27

findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives. …

Persistent link: https://www.econbiz.de/10014683168

Benchmarking the challenge to quality program implementation

Nels Lee, Terry; Fawcett, Stanley E.; Briscoe, Jason - In: Benchmarking: An International Journal 9 (2002) 4, pp. 374-387

The influence of quality on customer perceptions and thereby consumption behavior has led some analysts to call quality … that quality is vital and that every company needs to have a well‐designed and executed quality program in place …. Unfortunately, quality programs often fail to deliver the outstanding – parts per million – quality that is required for competitive …

Persistent link: https://www.econbiz.de/10014683187

Benchmarking performance indices: pitfalls and solutions

Maleyeff, John - In: Benchmarking: An International Journal 10 (2003) 1, pp. 9-28

Many organizations include benchmarking as a component of their performance management system. Often, a performance index is used to quantify the ability of an organizational entity to operate successfully. Benchmarking a performance index is done inappropriately when statistical methods are...

Persistent link: https://www.econbiz.de/10014683196

A review of literature on benchmarking

Dattakumar, R.; Jagadeesh, R. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 176-209

Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications …

Persistent link: https://www.econbiz.de/10014683206

Outsourcing: guidelines for a structured approach

Franceschini, F.; Galetto, M.; Pignatelli, A.; Varetto, M. - In: Benchmarking: An International Journal 10 (2003) 3, pp. 246-260

evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes …

Persistent link: https://www.econbiz.de/10014683209

Benchmarking: achieving best value in public‐sector organisations

Magd, Hesham; Curry, Adrienne - In: Benchmarking: An International Journal 10 (2003) 3, pp. 261-286

Given the emphasis in today's environment on customer focus, stakeholders’ interests, public‐sector organisational performance and other methods of assessment are employed to address issues in the new public management and prevailing managerialism in measurement of public‐sector...

Persistent link: https://www.econbiz.de/10014683210

Assessing the impact of components on future military command systems

Ben‐Dyke, A.; Cusack, M.; Hoare, P.; Lycett, M.; … - In: Benchmarking: An International Journal 10 (2003) 4, pp. 355-366

The future battlespace will consist of sensors, decision‐makers and weapons systems interoperating within a framework of command systems. These command systems should be adaptable to meet the requirements of a specific operational environment and to take advantage of new technology. The...

Persistent link: https://www.econbiz.de/10014683227