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Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry

Shahin, Arash; Mohammadi Shahiverdi, Somayeh - In: Benchmarking: An International Journal 22 (2015) 5, pp. 857-873

Purpose – In previous studies, historical information of customer had been used for determining customer lifetime value (CLV). The purpose of this paper is to modify CLV estimation to be applied before producing a new product. Design/methodology/approach – In this study, the CLV estimation...

Persistent link: https://www.econbiz.de/10014684664

Proposing a two-criterion quality loss function using critical process capability indices : A case study in heart emergency services

Geramian, Arash; Shahin, Arash; Bandarrigian, Sara; … - In: Benchmarking: An International Journal 24 (2017) 2, pp. 384-402

Purpose Average quadratic quality loss function (QQLF) measures quality of a given process using mean shift from its target value and variance. While it has a target parameter for the mean, it lacks a target for the variance revisable for counting any progress of the process across different...

Persistent link: https://www.econbiz.de/10014684763

Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC

Goharshenasan, Ali; Sheikh Aboumasoudi, Abbas; Shahin, Arash - In: Benchmarking: An International Journal 29 (2021) 2, pp. 522-550

Purpose: This paper aims to propose an integrative economic model of the GRI (Global Reporting Initiative) and performance prism based on concurrent engineering and developed balanced scorecard (BSC). Design/methodology/approach: In this paper, the supplier aspect added to the basic BSC...

Persistent link: https://www.econbiz.de/10012637761

Service quality function deployment by the C-shaped QFD 3D matrix

Hassani, Maryam; Shahin, Arash; Kheradmandnia, Manouchehr - In: Benchmarking: An International Journal 25 (2018) 9, pp. 3386-3405

Purpose: The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach: A three...

Persistent link: https://www.econbiz.de/10012066271

Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company

Jahanbazi Goujani, Afshin; Shahin, Arash; Nasr Isfahani, Ali - In: Benchmarking: An International Journal 26 (2019) 6, pp. 1728-1748

Purpose: The purpose of this paper is to analyze the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company (IPGC). Design/methodology/approach: The statistical population of this study included the formal recruited employees of IPGC out of which, 212...

Persistent link: https://www.econbiz.de/10012066288

The influence of the quality criteria on the quality cost of suppliers in SMEs

Masoudi, Ehsan; Shahin, Arash - In: Benchmarking: An International Journal 29 (2021) 7, pp. 2313-2333

Purpose: After quality costing, most companies do not know how to invest in supplier quality improvement. This study aims to develop a comprehensive model for the effect of supplier quality criteria on supplier quality costs. Design/methodology/approach: The independent variable of supplier...

Persistent link: https://www.econbiz.de/10012811114

Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

Ahmadzadeh, Ali; Sheikh Aboumasoudi, Abbas; Shahin, Arash; … - In: Benchmarking: An International Journal 28 (2020) 4, pp. 1164-1185

Purpose: The main purpose of this study is to develop a model for prioritizing the critical success factors (CSF) of enterprise resources planning (ERP) based on the enablers of organizational agility (OA). Design/methodology/approach: First, the CSFs of ERP and the enablers of OA have been...

Persistent link: https://www.econbiz.de/10012411128