Owusu Kwateng, Kwame; Osei-Wusu, Edna Edwina; Amanor, Kofi - In: Benchmarking: An International Journal 27 (2019) 1, pp. 137-165
Purpose: Increased competition in the banking sector coupled with long queues in the banking hall has necessitated the introduction of internet banking among banks in Ghana. As a result, internet banking has attracted a great deal of attention from both academicians and practitioners. The...