This paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a systems perspective on teamwork, hence benchmarking of teamwork performance. In consequence, a generic model based...

Purpose – The purpose of this paper is to investigate and highlight that the application of leagility can be possible in mass services as one type of services. Design/methodology/approach – This paper describes a case study and considers the concept of the leagility in a mass service...