Purpose – This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations. Design/methodology/approach – Data envelopment analysis (DEA) was used to compare the operations of nine resale shops...

Purpose – The purpose of this paper is to compile and prioritize necessary strategies to produce electrical energy from fossil resources in the Iranian power industry. Design/methodology/approach – In this study, the strengths, weaknesses, opportunities and threats (SWOT) and internal and...

Purpose – The purpose of this paper is to explore how to use structuration theory as a benchmarking tool to analyze the formulation of a national strategy. Design/methodology/approach – The paper presents a longitudinal case study of the telecommunications industry of China. Findings – The...

Purpose – This paper aims to present an application of the technology roadmapping approach for exploring the implications of technologies converging for a service sector. Design/methodology/approach – The paper uses the fundamental concepts behind creating a technology roadmap. These include...

Purpose – The purpose of this paper is to assess the performance of an online benchmarking tool developed for logistics service users and providers to provide alternative service option in Europe. Design/methodology/approach – First, conduct desktop research including but not limited to...

Purpose – Using the numerical situation analysis (NSA) technique in the development of corporate strategy provides senior managers with a suitable methodology for the creation of alternative strategic options. Subsequently, it may be used to evaluate those options for possible selection and...

Purpose – The purpose of this paper is to provide a model for Ferdowsi University of Mashhad (FUM) to prioritize its objectives. This will be achieved by providing strategy map using balanced score card (BSC) method. Design/methodology/approach – This research result is based on 21...

Purpose – The purpose of this paper is to introduce a holistic decision support system based on condition-based maintenance which utilizes meteorological forecasting information to support decision-making process in services of wind power enterprises. Design/methodology/approach – A pilot...