Majumdar, Adrija; Adhikari, Arnab - In: Benchmarking: An International Journal 28 (2020) 2, pp. 600-620
Purpose: In the context of sharing economy, the superhost program of Airbnb emerges as a phenomenal success story that has transformed the tourism industry and garnered humongous popularity. Proper performance evaluation and classification of the superhosts are crucial to incentivize superhosts...