Purpose – The purpose of this paper is to address how companies mitigate existing forces to achieve the collaboration enabled supply chain (SC). Design/methodology/approach – Seven key theories were used to provide insight into the theoretical framework for the creation of the...

Purpose – Trust is a vital ingredient in modern supply chain (SC) alliances. Yet, most measures of trust are rather simplistic. This paper aims to review the trust literature to identify the different facets of SC trust. A multi‐faceted measure of trust is then developed and used to...

Purpose – A review of relief‐and‐recovery glitches related to natural disasters revealed four main issues that hinder the effectiveness of relief efforts. A common theme across these issues is a need for a more holistic systems design to provide better coordination within humanitarian aid...

Purpose – Competitive dynamics are placing greater emphasis on customer experience, making the management of the last 100 meters of the supply chain critical to differential performance. Traditionally, supply chain design has emphasized two processes: new product development and order...