Purpose Organisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this context, drones have the potential to change many industries by making operations more efficient, safer and more...

Purpose – The purpose of this paper is to explore the dimensions of Indian manufacturing firms’ competencies and to study the impact of these competencies on firm performance. Design/methodology/approach – The authors have adopted a literature survey to identify variables and gaps in the...

Purpose – The purpose of this paper is to explore the antecedents of Indian firms practicing green manufacturing practices and their impact on extended supply chain performance. Design/methodology/approach – In this paper the authors have adopted systematic literature review (SLR) to derive...

Purpose – The purpose of this paper is to study the mediating effect of human resource (HR) between independent variables (i.e. leadership and quality culture (QC)) and successful total quality management (TQM) implementation for firm performance as dependent variable....

Purpose: The purpose of this paper is to understand and compare the level of patient’s expectations of healthcare services and their perceived performance. The paper also provides insights into the specific service factors and quality of hospital services which are required to meet the needs...

Purpose: The purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The American Customer Satisfaction Index (ACSI) model is used as a framework to identify the major drivers of...