Many organizations include benchmarking as a component of their performance management system. Often, a performance … index is used to quantify the ability of an organizational entity to operate successfully. Benchmarking a performance index … performance data over a period during which changes occurred within the organization. Benchmarking will also be ineffective when …

-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose …, and use of quality information. Originality/value – While TQM practices succeed in improving performance of for … and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an …

standardization, which was reflected in national standards. This paper presents the results of a study that provides insight into the … role of Jordanian product standards in the local industry. The effect of companies’ characteristics on both the importance … and satisfaction level with Jordanian Standards (JS), identifying reasons for using foreign standards and the need for new …

a central office. Management review should monitor performance and determine where leading facilities can transfer …

program aims to provide the students the knowledge and skills, which are necessary to work effectively at the interface …

Purpose – The purpose of this paper is to propose a benchmarking framework to evaluate the efficiency and effectiveness … managers to ameliorate the efficiency and effectiveness. The proposed framework should be readily applied to other service …

The implementation of more complex lean initiatives in the public sector of the economy is critical for quality …

findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives.  …

The influence of quality on customer perceptions and thereby consumption behavior has led some analysts to call quality … that quality is vital and that every company needs to have a well‐designed and executed quality program in place …. Unfortunately, quality programs often fail to deliver the outstanding – parts per million – quality that is required for competitive …