Machado, Marcio Cardoso; Telles, Renato; Sampaio, Paulo; … - In: Benchmarking: An International Journal 27 (2019) 7, pp. 2130-2147
Purpose: The purpose of this paper is to present a conceptual framework for performance measurement (PM) for the integration of supply chain management (SCM) and quality management (QM). Design/methodology/approach: A systematic literature review on SCM and QM was conducted to develop key...