Purpose – Indian Railways being sole government organization for infrastructure, operations and regulatory functions entered for competition in the container segment in January 2006 through private-public participation for customer-centric competitiveness to break monopolistic control of...

Purpose – SMEs are considered as engine for economic growth all over the world. After the globalization of market, SMEs have got many opportunities to work in integration with large‐scale organizations. They cannot exploit these opportunities and sustain their competitiveness if they focus...

Purpose – The purpose of this paper is to propose an integrated supply chain performance measurement framework for the case of small and medium scale enterprises (SMEs) using set of qualitative and quantitative insights gained during the case study research. Design/methodology/approach –...