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Customer aggression, employee voice and quit rates : Evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British Journal of Industrial Relations 60 (2021) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10012634476
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Gender and the Contours of Precarious Employment – Edited by Leah F. Vosko, Martha MacDonald and Iain Campbell
JAARSVELD, DANIELLE D. VAN - In: British Journal of Industrial Relations 49 (2011) 2, pp. 400-401
Persistent link: https://www.econbiz.de/10009215710
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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres
Jaarsveld, Danielle D. van; Yanadori, Yoshio - In: British Journal of Industrial Relations 49 (2011) Supplement 1, pp. 1-1
Persistent link: https://www.econbiz.de/10009215716