This article examines notions of renewal in a professional union by exploring the developing role of the steward in the Royal College of Nursing. Drawing on survey and other data, it assesses different dimensions of the union renewal process linked to workplace activities, issues and relations....

This article explores the role of the citizen-consumer as an actor in public service industrial relations. Based on research into the New Types of Worker programme in social care, the article considers how new work roles engage end‐users as citizen‐consumers in work relations and their...