Purpose – The purpose of this paper is to present a model for a comprehensive and integrated approach to managing interface conflict from the early stages of a dam construction project. Design/methodology/approach – A case study methodology is adopted. Following comprehensive literature...

Purpose – The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services. Design/methodology/approach – An empirical survey of 208 stakeholders in Nigeria’s hospitals was used to first, assess the level of...