This article provides background to measuring local government service performance in New Zealand and charts the practice of measuring service levels developed for a large city council. Projects were completed in 2007, 2008, and 2009 for the purpose of informing the city council's strategy...

Given the increase in corporate innovative activity, entrepreneurial projects that are created to pursue new and unique opportunities often fail--or "die"--due to the uncertain environment within which they develop. Although failure can be an important source of information for learning, this...