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Seven keys to improving customer satisfaction programs
Garver, Michael S.; Gagnon, Gary B. - In: Business Horizons 45 (2002) 5, pp. 35-42
Persistent link: https://www.econbiz.de/10005333562
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Seven keys to better forecasting
Moon, Mark A.; Mentzer, John T.; Smith, Carlo D.; … - In: Business Horizons 41 (1998) 5, pp. 44-52
Persistent link: https://www.econbiz.de/10005326430