Mass customization aims at satisfying individual customer needs while keeping mass production efficiency. This paper discusses the employment of concurrent engineering for realizing mass customization. Concurrent design for mass customization (CDFMC) is put forward by extending the traditional...

The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve their operations and performance in an...