processes in hospitals. Originality/value – Based upon a case study using real‐world data, this paper extends the line of …

process design, and present an application to the domain of public hospitals in Chile. Design/methodology/approach – This … architecture for public hospitals in two months. Originality/value – The authors' approach considers explicitly the relationships …

Purpose – In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation … hospitals are not country‐specific, the reasons are nonetheless subject to the political and economic conditions. Therefore …, some findings are only valid for hospitals in German‐speaking countries. However, major effects (e.g. reduction in the …

Purpose Since mid-2000s, hospitals have begun implementing radio-frequency identification (RFID) technology in order to … change management project. While implementing RFID technology can benefit hospitals by improving business processes and …