Purpose – This article offers an approach to building a high‐level business process view of the enterprise, based on cognitive mapping techniques and the principles of modularity. Design/methodology/approach – A case study illustrates how these maps can be used in action learning and...

Purpose – The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts. A key turning point is a component of BPM that stabilizes within an organization and leads...