The powerful competitive traits of a learning organization are well documented. Companies in the future will have to provide new and innovative techniques if they hope to survive and prosper. These techniques will revolve around knowledge management. However, research on using knowledge...

Purpose – A firm may be considered to be technologically consistent if its manufacturing technology is appropriate for its segment of its industry. The purpose of this research is to examine the relationship between technology consistency and both the rate of adoption and performance of six...

The successful implementation of various enterprise resource planning (ERP) systems has provoked considerable interest over the last few years. Management has recently been enticed to look toward these new information technologies and philosophies of manufacturing for the key to survival or...

Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers. It is an integrated approach to managing relationships by focusing on customer retention and relationship development. CRM has evolved from advances in...