Purpose – This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of organisational change. Design/methodology/approach – A real‐life case study is discussed, showing how dynamic...

Purpose – To examine how partner firms, involved in provisioning m‐business applications and services, manage inter‐firm conflict and cooperation. Design/methodology/approach – Synthesises network analysis and game theory to propose a conceptual model in which to examine the affect of...

Purpose – The objective of this paper is to understand the success factors of mobile operators. Design/methodology/approach – Explores the business practices of leading carriers in Japan, South Korea, China, Europe and the USA. Findings – The paper finds several common characteristics in...

Purpose – This paper addresses some key management issues relating to developing mobile support for community healthcare (CHC) provision, such as support structures, service management and organization. Design/methodology/approach – The paper presents three generic examples that draw out the...

Purpose – The aim of the research is to discuss the design and development of a mobile application using two technologies known as software agent (SA) and mobile web services. Design/methodology/approach – The objectives were achieved by testing the integration of SAs and mobile web services...

Purpose – This paper explains the concept of how XML can be used to tie together the many different communication channels into a single contact point system. The purpose is to propose a contact point framework that utilizes XML technologies to integrate multiple communication channels....

Purpose – This second part of the paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process...