Johari, Razana Juhaida; Alam, Mahmudul; Said, Jamaliah - In: Business Process Management Journal 27 (2020) 4, pp. 1217-1237
Purpose: Integrity-related issues are now endemic to public service bureaucracies. It is claimed that corruption in the public sector is very common in various departments/agencies. Lack of integrity will lead to failings in governance and proper oversight of procedures, and subsequently poor...