Purpose – In contemporary businesses, the importance of knowledge workers and the knowledge intensive business processes (KIBPs) is ever increasing, yet they seem very hard to control and manage. The purpose of this paper is to grasp the specific characteristics of KIBPs and how they differ...

Purpose – The paper aims to provide a comprehensive overview of business processes (BPs) literature by identifying and discussing key BP‐related research themes and suggesting directions for future research. Design/methodology/approach – Latent semantic analysis was used to analyze the...

Purpose – The purpose of this paper is to understand how business process configurations influence motivation among process participants. Design/methodology/approach – An experiment was conducted in which business process rules complexity, work backlog, and case distribution method were...