Purpose: Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services. Yet, little is known about the type of determinants that are relevant and to what degree they affect...

Purpose: Managers are increasingly looking to adopt the Internet of Things (IoT) to include the vast amount of big data generated in their decision-making processes. The use of IoT might yield many benefits for organizations engaged in civil infrastructure management, but these benefits might...

Many chain co‐ordinating initiatives fail due to a lack of trust in and resistance against supply chain co‐ordinators, unequally distributed benefits, opposing requirements of involved parties and asymmetric distribution of power. The goal of this paper is to provide insight into factors...