Jude Fernandes, Kiran; Raja, Vinesh; Antony, Jiju - In: Business Process Management Journal 7 (2001) 1, pp. 24-32
Today’s business world is facing a plethora of managerial and technological changes which are beyond the capacity of any firm to control or absorb. Customer satisfaction, development of new products, and introduction of new technologies are well‐known driving forces, but their fast mutation...