Kim, Gyeung‐Min; Jung Won, Hyun - In: Business Process Management Journal 13 (2007) 5, pp. 694-706
Purpose – The goal of this research is first to investigate the outsourcing needs of small and medium enterprises (SMEs …, the outsourcing needs are analyzed against the characteristics of the companies such as company size, operating … environment, culture and information technology maturity. Lastly, integrated business process outsourcing (BPO) service models are …