Purpose – The purpose of this paper is to describe and analyze the business processes of a bank by considering a graphical and a descriptive view in order to find critical processes and to improve them. Design/methodology/approach – A methodology with which the business processes are modeled...

Purpose – This paper seeks to evaluate the implications of operations flexibility in industrial supply chains and the effect it has on supporting initiatives designed for build‐to‐order (BTO) manufacturing. Design/methodology/approach – An industrial case study is used to investigate...