Phusavat, Kongkiti; Kanchana, Rapee; Lin, Binshan - In: Business Process Management Journal 15 (2009) 2, pp. 267-285
Purpose – The study is based on the need to improve a management process, especially the linkage between strategies, and performance measurement and analysis. This need concentrates on understanding information requirements in order to ensure high quality of managerial decisions. This study...