Purpose: The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other. Design/methodology/approach: Constructs those are critical to pharmaceutical...

Purpose – Cold chain has become an integral part of the supply chain domain. The purpose of this paper is to consider all the significant factors in a single study. This will result into a better model to study the effectiveness of a cold chain because there has been absence of such an...