Purpose – Using computer simulation, this paper seeks to model the emergency care process in a hospital and evaluate the effects of some proposed changes to improve patient wait times in the process. Design/methodology/approach – The paper is based upon a case study conducted at the hospital...

Purpose This study highlights the significance of knowledge management in the relationship between organizational ambidexterity and organizational performance within the context of Indonesian SMEs. Design/methodology/approach The study adopts a quantitative research approach, employing a survey...