Purpose: When appropriately implemented, excellence models such as the Shingo operational excellence model (SOEM), Baldrige performance excellence model and EFQM business excellence model aid enterprise quests for sustained superior results across varied dimensions. Evidence supporting this...

The initial objective of the research presented in this paper was to investigate human resource management (HRM) practices from a business process perspective. The paper first demonstrates the level of inconsistency in the field with respect to HRM models. The paper then develops the need for a...

Purpose – The objective of this paper is to provide a metric that could be used to define success in a collaborative network. Design/methodology/approach – The methodology of this research consists of four stages: Review, Constructing, Testing and Description. Review stage comprised of a...