Many of today's organizations already have a strong integration of groupware systems within their IT‐infrastructure. The shared databases of these groupware systems form organizational memories, which comprise the complete knowledge of an organization collected over the time of its existence....

Purpose – The overall purpose of this study is to inform practitioners about the levers for improving their employee portals. Design/methodology/approach – The authors introduce a theoretical model that is based on the DeLone and McLean IS success model, which considers the specific...