Bhatti, Anam; Malik, Haider; Kamal, Ahtisham Zahid; … - In: Business Process Management Journal 27 (2021) 6, pp. 1854-1873
Purpose: In the field of business, digital transformation is the integration of digital technology into all areas of business, from generating to deliver value to customers. This concept is essential for sustainable growth of a company and its overall economy. Based on this fact, this authentic...