To remain competitive many businesses in the 1990s have undertaken business process re‐engineering (BPR) projects re‐organizing and re‐structuring their business operations. At the same time the need for an IT business solution has enabled integrated business packages such as SAP’s R/2...

To remain competitive many businesses in the 1990s have undertaken business process reengineering projects reorganising one or more parts of their operations. This paper results from a case study of the enterprise‐wide review of Mobil Oil Australia Limited to increase profitability and change...

Business process reengineering (BPR) and total quality management (TQM) both emphasise the benefits that a process orientated view of company operations can bring. Acquiring a clear definition of the “as‐is” business process and developing an understanding about how the process may be...