Purpose – The purpose of this paper is to propose a method to support business process architecture and business process design, and present an application to the domain of public hospitals in Chile. Design/methodology/approach – This method is based on the formalization of generic...

Purpose: The purpose of this paper is to present a process architecture pattern for designing particular components of a complex service. The proposal emphasizes the design of the service production flow component, following modularity ideas, which determines the sequence of actions needed to...