This paper describes the steps taken by a major commercial bank in the USA to redesign a critical function within its check‐processing operation. Animated simulation models of the current and new process were developed to understand the relationship between process parameters, waiting times,...

Examines the strategic planning process as well as some practical issues associated with strategic planning. Specific emphasis is placed on a simplified approach to strategic planning. The relationship between strategic planning and performance is discussed. A brief overview of common approaches...

Presents a classification for production systems in manufacturing and processing industries. The proposed classification is intended to enlarge the scope of production systems that can be meaningfully classified. This is accomplished by including production system properties used in previous...

Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step‐wise process improvement framework for the...

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

Purpose – The purpose of this paper is to report on a research project at a safari park in Buckinghamshire, UK. The aim is to introduce lean principles to the park, to enable the park to increase profits through eliminating waste and improving the efficiency of key processes whilst...

Purpose – The purpose of this paper is to propose an integrated approach to process integration, automation, and optimization through enhanced business process models. Design/methodology/approach – The approach is based on a framework of process integration for functional applications,...

Process‐focused improvement groups form the change dynamic in two world‐class paradigms of change management – TQM and BPR. This paper outlines a research project that implemented and studied three occurrences of asynchronous groupware supported process improvement groups in a New Zealand...

Purpose – A variety of tools are available to measure supply chain efficiency, but there are a few methods available for assessing efficiency in dynamic environments. The purpose of this paper is to illustrate the use of data envelopment analysis (DEA) with the help vector auto regression in...

Presents and supports a process‐centered model of undergraduate business education for the core business curriculum and business school management, consistent with the trend toward process‐managed organizations. This model conforms to calls from the public, academic community, and business...