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Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
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Rethinking customer relationships
Bettencourt, Lance A.
;
Blocker, Christopher P.
; …
- In:
Business horizons
58
(
2015
)
1
,
pp. 99-108
Persistent link: https://www.econbiz.de/10010476146
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