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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
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Competing with quality service in good times and bad
Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
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The best companies are generous companies
Berry, Leonard L. - In: Business horizons 50 (2007) 4, pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
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Quality counts in services, too
Berry, Leonard L. - In: Business horizons 28 (1985) 3, pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
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Innovative healthcare delivery
Berry, Leonard L.; Mirabito, Ann M. - In: Business horizons 53 (2010) 2, pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-38
Persistent link: https://www.econbiz.de/10007894590
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Retail positioning strategies for the 1980s
Berry, Leonard L. - In: Business horizons 25 (1982) 6, pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
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The best companies are generous companies
Berry, Leonard L. - In: Business horizons 50 (2007) 4, pp. 263-270
Persistent link: https://www.econbiz.de/10007739033
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Competing with quality service in good times and bad
Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-318
Persistent link: https://www.econbiz.de/10008262196
Cover Image
Competing with quality service in good times and bad
Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-318
Persistent link: https://www.econbiz.de/10008896794