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~isPartOf:"Business process management journal"
~isPartOf:"International journal of quality and service sciences"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Quality management
140
Qualitätsmanagement
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Business process management journal
International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of productivity and quality management : IJPQM
11
International journal of hospitality management
9
Journal of retailing and consumer services
9
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence
8
Europäische Hochschulschriften / 5
7
International journal of quality & reliability management
6
The service industries journal
6
International journal of production research
5
International journal of services and operations management
5
Journal of business research : JBR
5
Journal of business-to-business marketing
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business economics and management
4
Journal of strategic marketing
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
The journal of business & industrial marketing
4
Asia Pacific journal of marketing and logistics
3
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
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International journal of business excellence
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International journal of business excellence : IJBEX
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International journal of management concepts and philosophy : IJMCP
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Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of business economics : JBE
3
Journal of consumer behaviour
3
Journal of management & organization : journal of Australian and New Zealand Academy of Management
3
Journal of open innovation : technology, market, and complexity
3
Journal of service management
3
Management decision : MD
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
2
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
3
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
4
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
5
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
6
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
7
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
8
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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