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A health-related quality management approach to evaluating health promotion acitvities
Bäckström, Ingela; Ericksson, Lina; Lagrosen, Yvonne - In: International journal of quality and service sciences 4 (2012) 1, pp. 76-85
Persistent link: https://www.econbiz.de/10009552359
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Quality management in hotels in the Basque country
Alvarez, M. Jesús; Jaca, Carmen; Viles, Elisabeth; … - In: International journal of quality and service sciences 4 (2012) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10009552387
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Putting appreciative design into practice : a case study of a course evaluation and design process
Lilja, Johan; Richardsson, Daniel - In: International journal of quality and service sciences 4 (2012) 1, pp. 4-15
Persistent link: https://www.econbiz.de/10009552411
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A framework for improving quality in misuse case models
El-Attar, Mohamed - In: Business process management journal 18 (2012) 2, pp. 168-196
Persistent link: https://www.econbiz.de/10009560528
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Investigating process management in firms with quality systems : a multi-case study
Iden, Jon - In: Business process management journal 18 (2012) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10009526151
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Brain integration as a driver for quality management success
Lagrosen, Yvonne; Travis, Frederick T.; Lagrosen, Stefan - In: International journal of quality and service sciences 4 (2012) 3, pp. 253-269
Persistent link: https://www.econbiz.de/10009655251
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Service improvement : lessons from the UK financial services sector
Longbottom, David; Hilton, Julie - In: International journal of quality and service sciences 3 (2011) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10009012261
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Si jeunesse savait; si vieillesse pouvait : six sigma practitioners need not lament
Goh, Thong Ngee - In: International journal of quality and service sciences 3 (2011) 1, pp. 5-12
Persistent link: https://www.econbiz.de/10009012263
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Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies
Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Business process management journal 17 (2011) 3, pp. 437-460
Persistent link: https://www.econbiz.de/10009245160
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Continuous improvement put into practice : alternative approaches to get a successful quality program
Swartling, Dag; Olausson, Daniel - In: International journal of quality and service sciences 3 (2011) 3, pp. 337-351
Persistent link: https://www.econbiz.de/10009405120