Purpose – A major challenge faced by MNCs is how to manage knowledge transfer between headquarters and subsidiaries located in dissimilar cultural contexts. While the impact of culture on knowledge transfer has been widely acknowledged, an important gap in the literature is how cultural...

Purpose – Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint actions of adolescent customers and perceptions of failure recovery in buffet restaurants with a linkage of...

Purpose – In China, online intermediaries have become increasingly influential in the last few years, notably in the business‐to‐business (B2B) domain. However, little research has considered the impact of these intermediaries on either the tacit knowledge or the guanxi that are so central...

Purpose – This paper aims to investigate the dynamics of IJV inter‐partner cooperation and examines the critical determinants of maintaining ongoing cooperative intern‐partner relationship between IJV partners. Design/methodology/approach – The research is based on a dataset collected...

Purpose – The purpose of this paper is to explore the ancient, 2,500 years old The Art of War by Sun Tzu from a system of systems engineering perspectives. The aim is to show that even for an emerging discipline in engineering the underlying concepts may be much more deeply rooted....