designing artifacts. The aim of this study is to propose its use in the proposition of a management model by processes intended … become more familiar with the environment to be studied. The results suggest that in order to define a management model by … the parks’ management activities, identifying and mapping business processes and the information systems that support them …

projects’ success by considering the context and constraints of public management and business process management (BPM … the project (e.g. initiation, executing, closing), which adds another ingredient of complexity to project management …. Aiming to give project management the capacity to manage success criteria and success factors in BPM projects, this research …