Purpose The unobserved benefits of digital technologies are described as digital dark matter. Product service systems (PSSs) are bundles of products and services that deliver value in use, which is unobserved but generates benefits. This paper aims to empirically quantify digital dark matter...

Cover -- EDITORIAL ADVISORY BOARD -- Servitization for territorial competitiveness: taxonomy and research agenda -- Organisational change towards servitization: a theoretical framework -- Service orientation as a strategic marketing tool: the moderating effect of business sector -- Digital dark...

Purpose: The purpose of this paper is to explore the link between collaborative governance arrangements for place-based competitiveness and public innovation. Design/methodology/approach: The paper combines a conceptual discussion of the links between collaborative governance, competitiveness...

Purpose Cluster management organizations (CMOs) have emerged over the past few decades as intermediaries that support the competitiveness of place-based clusters of economic activity. Despite their economic origins, policymakers are now starting to experiment with a broader use for cluster...