Ribeiro, Paulo; Ramos, Ricardo F.; Moro, Sérgio - In: Consumer Behavior in Tourism and Hospitality 19 (2024) 1, pp. 116-130
Purpose This study aims to identify the impact of restaurant pandemic mitigation measures on perceived service quality. Design/methodology/approach A total of 15,251 reviews were collected from 300 TripAdvisor Lisbon restaurant Web pages between March 2020 and December 2021, when Covid-19...
